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Tougher ID checks on the way according to Gambling Commission

More rigorous identity checks will be brought in later this year to ensure players who have opted for self-exclusion cannot cheat existing responsible gambling tools to place online bets according to a Gambling Commission report.

The news comes in light of a recent investigation that found gamblers who had excluded could still place bets by changing their details during registration process at online casino sites.


The Gambling Commission said they were already aware of the issues raised in the investigation and the CEO of the National Online Self Exclusion Scheme admitted the service was not working well enough.

A spokesman for the Gambling Commission said today "We will shortly announce the outcome of a consultation on ID verification and if our proposals are implemented later this year, gambling businesses will have to prevent customers gambling using incorrect details."

"GAMSTOP is also still in it's testing phase and is working on improvements. All self-exclusion systems need to be as effective as possible to protect consumers and once we are satisfied with the scheme we’ll expect all operators to take part."

Executive Director at the Commission, Tim Miller, added he was "Yet to see proper evidence of the effectiveness of GAMSTOP." The scheme has suffered many technical problems and delays since it's initial launch in April 2018.

The online self-exclusion scheme has already seen well over 50,000 players from the UK sign-up which allows them to ban themselves from online betting platforms which includes casinos, lotteries and bookmakers.

Fiona Palmer, CEO of GAMSTOP said: "We are taking on board the feedback and we are looking to improve the scheme."

The Gambling Commission also revealed today it was concerned that GAMSTOP did not synchronise it's registered users with companies promotional mailing lists.


gamcare - problem gambling support

Visit www.gamcare.org.uk or call freephone 0808 8020 133 for confidential advice and support (8am - midnight)