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Online gambling firms told to stop 'unfair' promotions

Gambling operators William Hill, Ladbrokes and PT Entertainment (Titanbet) have agreed to change their online betting promotions after the Gambling Commission found they have blocked players from making withdrawals early.

This ruling means players will no longer be required to place bets multiple times (known as wagering) before they can withdraw their own deposits. Instead, they can cash-out at any point with no restrictions.

These changes must be adopted across the sector and operators that fail to do so will face regulatory action from the Gambling Commission and the CMA.

unfair casino promotions

Operators must ensure any restrictions are made clear to players and cannot rely on vague terms to confiscate player's money. They are expected to take immediate action with the majority of their practices to be amended by February, 28th 2018.

As part of a joint programme of work, the Competition and Markets Authority (CMA) has published the outcome of it's own activity against three operators in relation to the promotions and sign up deals they offer customers.

Gambling Commission Executive Director, Sarah Gardner said: "As the gambling regulator we will not hesitate to take action against those that do not treat their customers fairly."

"The principles set out by the CMA today make real progress in making gambling fairer and safer for customers. Gambling firms must now ensure that the terms applied to their promotions are clear, so that customers can understand the deals they are signing up to and what they need to do to fully benefit from promotions."

Miss Gardner added "We support the CMA's findings and expect all online gambling businesses to take immediate action to review their practices in line with these findings, in the same deadlines outlined. If firms cannot comply, they must remove any promotions until they can."

William Hill responded today "We welcome the standards and principles that the CMA has outlined and we look forward to their adoption across the industry."

Ladbrokes said "The new rules would improve transparency."