gamcheck - deposit guarantee

£500 Deposit Guarantee

GamCheck only list gambling operators who are fully licensed by the Gambling Commission, hold customer funds separate from company funds in a designated bank account and have a nominated ADR (Alternative Dispute Resolution) entity.

Nevertheless, in the unlikely event your funds are unjustly seized by an operator and you have joined through any link on our site or via social media, we will refund your last deposit up to £500 within 45 days.

If you decide to deposit at any listed site, you can do so with complete confidence and no matter what type of game you play, we are there every step of the way.

Learn more about online casino disputes and mediation services available in the UK.

casino refunds

Refund Requirements

  • Signed up to the operator via our site or connected social media accounts
  • Provided the operator with your full legal name and correct residential address
  • Deposited on the operators site using a financial account in your full legal name
  • Not used a VPN or proxy, logged in or deposited from a restricted territory
  • Adhere to the operators general and promotional terms and conditions
  • Have not self-excluded via the operators site or registered with GAMSTOP
  • Not attempted a charge-back or disputed funds with your financial institution
  • Not used threatening behaviour or strong language against the operator

For legal and security reasons, this complementary service is ONLY available to residents of the United Kingdom and those who are aged 18 years or over.

Only deposits made after 00:01 GMT on Wednesday, 3rd November 2021 will be considered eligible for our deposit guarantee.


How do I open a dispute?

You can telephone us during office hours on 020 3600 0000 or submit your dispute via our online contact form.

Once received, we will liaise with the operator of the disputed site and keep you informed of any progress. We will require your username and in some cases a signed letter giving us authority to act on your behalf. We will never ask for security questions or any financial information.

If after 45 days your dispute remains unresolved and you have followed the key requirements listed on this page, we will issue you with a refund up to the maximum amount of £500 - no questions asked!


Terms and Conditions

We will personally refund your last deposit up to £500 if any listed operator on our site unjustly seizes your funds. You must inform us of any dispute by telephone or e-mail immediately and give us at least 45 days to liaise with the disputed operator before receiving any refund.

Adequate proof of deposit will be required and a maximum of three claims (total refunds of up to £1500 per person/residential address) are permitted during any rolling 12 month period.

At all times, whilst this site is operational, £12,500 (enough for 25 valid claims of £500) are kept in a separate segregated bank account. A maximum of three claims against each Gambling Commission licensed operator will be considered at any one time based on a first-come, first-served (FCFS) policy. This rule also applies if any licensed operator goes into administration or goes offline for any reason.

All refunds will be paid via bank transfer in the full name of the casino account holder only. In all cases of our deposit guarantee, the decision of the owner of this site is final.

disputed casino transactions